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Terms of Service

Definition of Terms Used

  • Company is Awe Video & Photo Studio, a subsidiary of Awe Video LLC.
  • You (your) is the purchaser.
  • Services are Company’s product offerings to include but are not limited to video editing and production, live-event videography, photography, aerial drone services, and website development.
  • Project is your Company service(s) purchased by you.

Terms of Service Agreement

By Purchasing Our Services, You Agree to the Following Terms of Service:

  1. Client-Provided Materials: All video/audio footage and images You deliver to Company, for the purpose of completing your Project are owned by You or are free of copyright protection, or You have the permission of the copyright owner to use their work for the purposes of this agreement.
  2. Company Usage Rights: Company may use derivatives of video/audio and imagery provided by You and produced by Company, in part or in whole, for future publications or distributed advertisement materials without further notice and/or monetary consideration made to You.
  3. Client Management and Contracts (HoneyBook): Company utilizes HoneyBook for client management, contract signing, and invoicing. By engaging with the Company, You may be subject to the separate terms and policies of the HoneyBook platform for the execution of legal documents and the initiation of payment processing. See HoneyBook Terms and Policies here: https://www.honeybook.com/legal/terms-of-service-original.
  4. Online Gallery and Print Sales (Pic-Time): Company utilizes the Pic-Time platform for the hosting, delivery, and storage of digital photo galleries, as well as the fulfillment of print and product orders. By using or purchasing through the Company’s online gallery, You agree that Pic-Time handles order processing, product manufacturing, and direct shipping to You, and may process data as necessary to complete Your order. You are subject to the Pic-Time Terms of Service, which can be reviewed here: https://www.pic-time.com/legal/terms-of-service.
  5. Video Delivery Platform (Vimeo): Final video projects may be delivered to You via the Vimeo platform. The viewing and downloading of video content on Vimeo is subject to Vimeo’s Terms of Service and data policies, which can be reviewed here: https://vimeo.com/terms.
  6. No Sales to Children; Use of Services: Company does not sell Services to children, but only to adults, who can purchase with a credit/debit card or other permitted payment method. If you are under eighteen (18) years of age, you may use our Services only with the involvement and consent of a parent or legal guardian.
  7. Payment Methods: Payment for our Services is conducted through Square Inc.; PayPal or other third-party payment processors. Payment may be subject to such payment processor’s terms and conditions. Company will not fulfill any order for services without authorization validation of your purchase. You represent and warrant that the payment and shipping information You provide is accurate and that You have the right to purchase services using such information.
  8. Shipping: Company will ship free of charge your completed Project, along with any original materials supplied by you via the shipping method of our choice. Or by an expedited shipping method of your choice that is paid by You. Company does not guarantee the services of any shipping service, and delivery dates and times are estimates and are not guaranteed. Company will, however, use commercially reasonable efforts to dispatch the completed Project to You as soon as reasonably possible after the Project is completed. Additional processing and shipping delays may occur during busy times, such as holidays and periods of inclement weather. You agree not to hold Company liable for any shipping issues. Most package carriers have a short time frame in which to initiate claims. Company recommends that you inspect your package for damage immediately upon arrival. If there is a problem, contact the delivery service immediately to resolve any problems unless Company provides a notice to You to do otherwise.
  9. Refunds: Company will provide a full refund to You only if it cannot complete a Project due to circumstances beyond its control or if You request a refund before Company begins work on the Project. However, all retainers or deposits paid to secure a booking date for photography or videography sessions are non-refundable, as they are used to reserve the date and compensate the Company for potential lost business. Company understands that circumstances beyond your control may also occur in the middle of a Project. In those cases, Company will work with You to resolve the issue in a fair manner. Refunds are processed by Company within 3 days of notice of cancellation to Company. Your refund will be credited back to the same payment method used to make the original order. The actual time You receive your funds depends on the policies of the credit card company and/or bank You use.